Contact Us

If you are enquiring about your Cigna policy, please use the contact details below which are designed to put you in touch with the right department at Cigna.

Where you have received correspondence from us, we would advise you to use the relevant phone number and email address provided. Please remember to quote your policy number and/or any reference number, which can be found in your documentation.

If you would like more details about the information we may collect from you and how we may use this information, please click here to view Cigna's Fair Processing Notice.

Unsolicited or Suspicious Calls

Important: Please read this message if you've recently received an unsolicited call from a firm with a name that sounds like Cigna.

We've become aware of a number of calls made to members of the public from a firm with a name that sounds similar to Cigna. Please note these calls do not originate from Cigna and we are not affiliated with this firm in any way. It's important for you to know that Cigna does not make any unsolicited calls (also known as 'cold calls').

You can find information about how to reduce and report unwanted or suspicious calls by visiting OFCOM or the Information Commissioner's Office (ICO). You can also register your number on the Telephone Preference Service (TPS) which may help reduce some of the calls.

We hope this explains the position and provides you with some useful information.

Health, Life, Accident and Mortgage, Income or Payment Protection

If you have an enquiry about any of these products, you can contact us as follows:

Call us on: 0330 100 9349

Email us at: existingbusiness@cignainsurance.co.uk

Write to us at: Cigna Insurance Services, 1 Drake Circus, Plymouth PL1 1QH.

Cigna Over 50s Life Plan customers only

If you are an existing customer or wish to claim under an existing policy and need to contact us, please call us on 0330 102 5892.
Lines are open from Monday to Friday 9am-5pm.

Travel Insurance

If you have an enquiry about your travel insurance policy, you should refer to your welcome pack as this contains the relevant phone numbers and email addresses for your scheme. Your welcome pack includes your policy documentation.

Should you wish to make a claim on your travel insurance policy, please call us on 0330 100 6403.

Medical and Dental Insurance

For all general enquiries or queries about your existing medical or dental insurance, please contact us at UKinfo@cigna.com.

Legal Protection

If you have an enquiry about a Legal Protection policy, please visit our Cigna Legal Protection website for details about who to contact.

Complaints

We work really hard to deliver a great service, but appreciate that sometimes things can go wrong.

Find out how to make a complaint.

Other Queries

If you have any other enquiry, you can contact us as follows:

Call us on: 0330 100 9349

Email us at: existingbusiness@cignainsurance.co.uk

Write to us at: Cigna Insurance Services, 1 Drake Circus, Plymouth, PL1 1QH.