How to make a complaint

If you wish to notify us of a complaint regarding any matter in relation to any of our insurance products, please contact the business area that has provided an unsatisfactory service to you.

If you do not have these contact details available then please use the contact details below:

For travel, protection, life, health, or accident insurance complaints

Customer Relations Unit, Cigna Insurance Services, 1 Drake Circus, Plymouth, PL1 1QH.

Tel: 0330 102 6558 (Monday to Friday, 9 a.m. to 5 p.m.)

Email: customerrelations.plymouth@cignainsurance.co.uk

For legal protection complaints

Abbey Legal Protection, Corinthian House, 17 Lansdowne Road, Croydon, CR0 2BX. 

Tel: 0203 878 6900

Email: personal.legal.claims@abbeylegal.com or commercial.legal.claims@abbeylegal.com

Financial Ombudsman

If you still feel you have not received a satisfactory resolution, you should refer your complaint to the independent Financial Ombudsman Service.

Please call them on 0800 023 4567, or e mail them at complaint.info@financial-ombudsman.org.uk , or w rite to them using the address below:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR

Alternatively, Online Sales Only

The European Commission has set up an online platform where consumers in all EU countries can register a complaint. This can only be used for complaints about purchases made online.

The Online Dispute Resolution service (ODR) directs your enquiry to our Customer Relations Team who will handle it in the usual way. It will also let you know that the Financial Ombudsman Service (FOS) is the UK’s dispute resolution body for insurance. Should you need to escalate your complaint further ODR will transmit your complaint to FOS after 30 days.

Please note that this new EU service facilitates contact only. It doesn’t provide any other complaints service. You can find this platform at: http://ec.europa.eu/odr