Here to listen…and act

At Cigna, providing excellent customer service is something we always strive to achieve. We appreciate that sometimes that doesn't always happen.

If that’s the case, we want you to tell us about it so we can have the opportunity to put matters right.

This section provides you with full details of how to complain, our policies and statistics.

Our role in arranging insurance

Find out more about our role in arranging insurance policies.

Definition of a complaint

Find out what constitutes a complaint.

Our approach to resolving complaints

How to tell us about a complaint and what to do if we can’t resolve it for you.

How to make a complaint

Find out who to contact if you need to make a complaint.

Complaint statistics

Find out more about the volume of complaints and outcomes.