Welcome from our Chief Executive, Susan Stevenson

With much of Britain having been battered by storm force winds, torrential rain and flooding this Winter, our thoughts go out to all customers who have been affected by this wild weather.

On a brighter note, the UK economy has at last turned the tide with positive GDP growth boosted by a distinctly breezy housing market. However, with many household budgets still under considerable pressure, customers – particularly those in the mass market – are demanding simple affordable lifestyle protection solutions.

In this newsletter, we outline our thoughts on how the FCA market investigation into general insurance add-ons is leading to new and better ways of designing and delivering products for our customers. We share some of the key insights from our consumer research programme on travel, health and accident insurance.

As the NHS reforms and spending squeeze bites ever harder and waiting times for diagnostic tests continue to rise, consumer demand for affordable top-up products is rising. We outline how we are responding to this through new product development.

Finally, I would like to say how delighted I am to be joining Cigna Insurance Services at this exciting time. We enjoyed a successful 2013 that included 18 new business wins, including P&O Ferries for travel insurance and British Money for accident, sickness and unemployment (ASU).

We will build on this success and keep driving forwards to make sure we equip our partners with the very best range of products and additional services available in the market to serve customers across all of our specialist areas of insurance expertise: travel, health, life, accident and protection.

I hope you find the contents engaging and, as always, we look forward to working with you to address your customers’ needs.

Susan Stevenson

CEO, Cigna Insurance Services (Europe) Limited


Welcome to our Spring newsletter

Introducing our new CEO
Our new Chief Executive shares some of her views on the UK market and outlines our business priorities.

General insurance add-on review
We share our thoughts on what the FCA general insurance add-on review is likely to mean from a product design perspective.

Consumer research findings
We reveal a few high-level insights from our ongoing consumer research programme on travel, health and accident insurance.

NHS reforms
We outline how the NHS spending squeeze is allowing us to serve the increasing number of customers who want affordable top-up cover to supplement their healthcare needs.

Download the Spring Newsletter 2014


If you have any questions or would like to discuss our newsletter in more detail, please contact our Business Development Team on

020 8652 1313 or email them at sales@cignainsurance.co.uk